Website Care Plans
Website Support Retainers
A website support retainer is a monthly arrangement for ongoing development work beyond what a care plan covers: new features, changes, integrations and fixes. Stryx Collective agrees the scope and monthly fee up front, and retainer clients get priority responses from one person who already knows the site.
Care plan or retainer
A care plan keeps a site hosted, backed up, updated and current, with a small number of content hours each month. A retainer is for businesses whose website is always changing:
- Regular new pages, sections or features
- Ongoing improvements based on what the analytics show
- Integrations that need adding to or adjusting
- Campaign work, such as landing pages
- A development partner on call for whatever comes up
Many retainer clients also have a care plan, so the maintenance and the development are handled by the same person.
How a retainer works
- Scope agreed up front The kind of work covered and the monthly fee are agreed before it starts, so there are no surprise invoices.
- Priority response Retainer clients are answered ahead of non-retainer work.
- One contact You deal with the same person each month, by email or WhatsApp.
- Monthly rhythm Work is planned and reviewed each month, so it follows your priorities rather than whatever came in last.
- Month to month Retainers run month to month.
What it suits
- Businesses that rely on their website for sales, bookings or enquiries and change it often
- Marketing teams who need a developer without hiring one
- Sites with integrations that need regular attention, such as a booking system or CRM. See systems integration
- Agencies that need regular WordPress development capacity. See white-label WordPress development
Support hours
Support hours are Monday to Friday, 8:00 to 17:00 South African time, which overlaps with the working day in the UK and Europe and the morning in the Americas.
How it works
How a retainer runs
- 01
Agree the scope
The kind of work covered and the monthly fee.
- 02
Plan the month
Priorities agreed at the start of each month.
- 03
Do the work
Requests handled as they come in, with priority response.
- 04
Review
What was done, and what comes next.
What you get
Everything that's included
- Ongoing development work within an agreed scope
- Priority response
- One contact person who knows your site
- A monthly plan and review
Some of the 80+ businesses we work with
Questions
Questions about Website Support Retainers
Can't see yours? Ask Ryan directly and you'll get a straight answer, usually the same day.
Ask on WhatsAppWhat is a website support retainer?
A monthly arrangement for ongoing development and support work, with the scope and fee agreed up front.
How is it different from a care plan?
A care plan covers hosting, backups, updates and a few content hours. A retainer covers ongoing development work such as new features, changes and integrations.
Do retainer clients get faster responses?
Yes. Retainer clients are answered ahead of non-retainer work.
Is there a minimum term?
Retainers run month to month.
Can I have both a care plan and a retainer?
Yes. Many clients do, so maintenance and development are handled by the same person.
Start a project
Be the business they find first
Tell Ryan what you sell and who buys it. You'll get a straight answer on what's holding your website back and what to fix first. There's no obligation to go ahead.
More enquiries you can trace. You'll see which search, page or ad brought in each call, booking and form.
Higher in search results. On Google, in the map results and in AI answers, for the searches your customers make.
One person to talk to. Ryan answers on WhatsApp and sends a plain-language report on results every month.
