United States
WordPress care plans for US websites
Stryx Collective offers WordPress care plans to US businesses from Ballito, South Africa. There are three plans, Hosting, Premium and Pro, priced in US dollars and quoted on request. Plans run month to month. Support hours are South African business hours, which fall in the early morning on US Eastern time.
Support hours in Eastern time
This is the first thing a US client should know. Support runs Monday to Friday, 8:00 to 17:00 South African time. On US Eastern time that is:
- 2:00 to 11:00 am in summer
- 1:00 to 10:00 am in winter
South African public holidays are excluded.
A request sent in the US afternoon arrives outside support hours. Stryx aims to respond to work requests promptly. A business that needs live support through the US afternoon and evening should look for a provider in its own time zone.
Three plans in US dollars
The plans are Hosting, Premium and Pro, the same as in every market Stryx serves. US clients are quoted in US dollars, on request. Plans are month to month, with 30 days' written notice to cancel.
Stryx is not based in the US. It is based in Salt Rock, Ballito, and runs these WordPress maintenance services remotely.
Hosting region
The client chooses the hosting region. Clients can choose to host in the United States, Europe, the United Kingdom or South Africa, so a US region is available.
Clients
Stryx works with Kalama Performance, a foilboard and paddleboard business in Hawaii.
Related pages
How it works
How a care plan runs
- 01
Request
You email or WhatsApp what you need changed.
- 02
Do
The request is dealt with as soon as possible, ahead of non-care-plan work.
- 03
Maintain
Backups and updates run in the background on the schedule for your plan.
- 04
Review
Premium and Pro include a monthly analytics report and a quarterly strategy call.
What you get
What each plan includes
Hosting
Premium
Pro
All plans run month to month.
- Optimised WordPress hosting
- Daily off-site backups
- DNS management
- Everything in Hosting
- WordPress software and plugin updates
- Uptime monitoring, security monitoring and malware scans
- Plugin licensing
- 3 hours of content updates a month
- CDN deployment
- CRM integration
- Monthly analytics reporting
- Quarterly strategy call and suggestions
- Everything in Premium
- 5 hours of content updates a month
- Hourly off-site backups
- High-performance server
Some of the 80+ businesses we work with
Questions
Questions about WordPress care plans for US websites
Can't see yours? Ask Ryan directly and you'll get a straight answer, usually the same day.
Ask on WhatsAppWhat are the support hours in US Eastern time?
Monday to Friday, 2:00 to 11:00 am Eastern in summer and 1:00 to 10:00 am in winter. That is 8:00 to 17:00 South African time.
Is support available on South African public holidays?
No. Support hours exclude South African public holidays.
Is there a long-term contract?
No. Plans are month to month, with 30 days' written notice to cancel.
Where is a US website hosted?
The client chooses the hosting region when the plan is set up. The choices are the United States, Europe, the United Kingdom or South Africa, so a US region is available.
Is there a contract?
There is a service agreement, but no fixed term. All care plans run month to month.
How do I cancel?
Give 30 days' written notice by email. If you are moving to another host, Stryx can give you administrator access, provide a backup or do the migration for you.
How quickly are requests dealt with?
As soon as possible. Stryx aims to respond to requests promptly, and care plan clients are answered first.
How do I send a request?
By email or WhatsApp. You deal with one contact person for everything to do with your website.
How often is my site backed up?
Daily, to an off-site location, on the Hosting and Premium plans. The Pro plan backs up hourly. Backups are kept for 30 days.
Does the Hosting plan include updates or monitoring?
No. The Hosting plan covers hosting, daily off-site backups and DNS management. Updates, monitoring and malware scans start on the Premium plan.
Are plugin licences included?
Yes, where Stryx already holds the licence for that plugin. A plugin that is specific to your site and not one Stryx normally uses is licensed by you.
What happens if my site is hacked?
It is restored from backup at no extra cost, and there is no limit on the number of restores after a hack. No one can guarantee a site will never be hacked, which is why the backups matter.
Where is my site hosted?
In the region you choose: the United States, Europe, the United Kingdom or South Africa.
Are the plans different in other countries?
No. The plan names and what each tier includes are the same everywhere. Only the currency changes.
Start a project
Be the business they find first
Tell Ryan what you sell and who buys it. You'll get a straight answer on what's holding your website back and what to fix first. There's no obligation to go ahead.
More enquiries you can trace. You'll see which search, page or ad brought in each call, booking and form.
Higher in search results. On Google, in the map results and in AI answers, for the searches your customers make.
One person to talk to. Ryan answers on WhatsApp and sends a plain-language report on results every month.
